EPM is committed to protecting your personal information. As a reminder, EPM does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of EPM, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about EPM’s privacy practices, contact customerservice@epmgroup.com or call 623-518-6344.

 

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

 

EPM follows these privacy principles both online and offline in the collection, use, sharing and security of customer information.

EPM:

• Provide you NOTICE of our customer information practices.

• Give you CHOICES about how your data may be used for marketing purposes.

• Provide you the opportunity to UPDATE or CORRECT your personal information.

• Use information SECURITY safeguards.

• Limit the SHARING of your information.

• Commit to COMPLYING with applicable privacy requirements.

• Provide you with means to CONTACT US about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

 

EPM GROUP PRIVACY POLICY

 

The following Privacy Policy describes the information and privacy practices for EPM When you provide us your personal information, you consent to the information practices described in this policy.

 

This Privacy Policy may not apply to Web sites that are accessible through the EPM sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the EPM trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

 

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

 

Privacy Policy FAQs:

 

What information does EPM COLLECT from me?

When does EPM COLLECT information from me?

How is my information USED?

What information is PROVIDED to EPM from others?

Does EPM SHARE my personal information with others?

Do I have CHOICES regarding the use of my information for marketing purposes?

How does EPM SECURE my personal information?

Do EPM Web sites use COOKIES, OTHER TECHNOLOGIES or THIRD PARTIES to collect information about me?

How can I UPDATE my information?

Does EPM collect information from CHILDREN?

Whom may I CONTACT if I have questions or concerns about the privacy or security of my information?

Will this Privacy Policy CHANGE?

WHAT INFORMATION DOES EPM GROUP COLLECT FROM ME?

 

We may collect personal information such as:

Your contact information (name, mailing address, phone number, e-mail address).

Your billing/shipping information (credit card number, shipping address).

 

WHEN DOES EPM GROUP COLLECT INFORMATION FROM ME?

 

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

Set up an account online

Purchase products or services

Schedule delivery or installation

Participate in a promotion or survey

Contact us with a question or concern

Participate in other activities with EPM

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

 

HOW IS MY INFORMATION USED?

 

We use the information you provide in order to:

Fulfill requests for products, services or information

Provide customer services

Administer promotions or surveys

Offer new products and services

Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers

Conduct research and analysis

Send marketing communications

Perform other business activities

 

WHAT INFORMATION IS PROVIDED TO EPM GROUP FROM OTHERS?

 

Information From/About Friends or Family

 

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, using our Send-to-a-Friend option in our marketing e-mails or through other scenarios.

 

DOES EPM GROUP SHARE MY PERSONAL INFORMATION WITH OTHERS?

 

EPM does not sell or rent your personal information to third parties.

 

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

Fulfilling our customers’ orders

Sending EPM marketing communications

Delivering packages

Scheduling and performing installations

Servicing products

Fulfilling subscription services

Conducting research, analysis or administering surveys

Sending regular mail and e-mail on behalf of EPM

Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

 

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

 

DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?

 

EPM is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from EPM.

 

To opt-out of or opt-in to receiving marketing communications from EPM, please take one of the following actions:

 

1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from EPM will tell you how to stop receiving them.

 

2) Call 623-518-6344 and provide your current contact information.

 

3) Send an e-mail with your current contact information to:

customerservice@epmgroup.com

 

4) Or, send a request with your current contact information to:

 

EPM

Attn: Customer Service

2222 W. Parkside Lane, Suite 110

Phoenix, AZ 85027

 

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

 

EPM will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

10 business days for e-mails

30 days for phone calls

6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

 

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, updates or other organization-related communications.

 

HOW DOES EPM GROUP SECURE MY PERSONAL INFORMATION?

 

Whether you are shopping online or in our stores, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. EPM cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

 

Safe Shopping Policy on epmgroup.com

 

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Bad Goat Racing Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our store kiosks also operate over a private, secure network.

 

Choosing a Personal Password on epmgroup.com

 

When you create an online account on epmgroup.com (also iconnxtechnologies.com), you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You have the ability to purchase on our site without using a password; however, you will have to reenter your personal information each time you use our site in order to make a purchase.

 

DOES EPM GROUP USE COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES TO COLLECT INFORMATION ABOUT ME?

 

Cookies and Clickstream Technology

 

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Our Web site does not use cookies.

 

You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.

 

HOW CAN I UPDATE MY INFORMATION?

 

EPM wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

 

1) Call: 623-518-6344

 

2) Send a request to:

customerservice@epmgroup.com

 

4) Send a request to:

 

EPM

Attn: Customer Service

2222 W. Parkside Lane, Suite 110

Phoenix, AZ 85027

 

If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.

 

DOES EPM GROUP COLLECT INFORMATION FROM CHILDREN?

 

We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

 

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?

 

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

 

1) Call: 623-518-6344

 

2) Send a communication to: customerservice@epmgroup.com

 

3) Send a letter to:

 

EPM

Attn: Privacy Manager

2222 W. Parkside Lane, Suite 110

Phoenix, AZ 85027

 

WILL THIS PRIVACY POLICY CHANGE?

 

Because EPM will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

 

Changes: The policy clarified that it is possible to browse our site with cookies disabled.

 

Last revision date: December 18, 2006

 

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